FAQ

Product Questions

What types of products do you offer?

We specialize in high-performance workwear and footwear designed for durability and comfort. Our menu includes items like Athletic Shirts, Backpacking Boots, Base Layers, BDU Pants, Casual Jackets, Fleeces, Headwear, and more. From rugged outdoor gear to everyday work essentials, we’ve got you covered for any job.

Are your products suitable for outdoor and tough work environments?

Absolutely! Our products are built to withstand demanding conditions. For example, our Backpacking Boots and BDU Pants are ideal for rugged use, while High-Visibility Outerwear ensures safety in low-light settings. We focus on quality materials and construction to support hard workers worldwide.

Do you have size guides for clothing and footwear?

Yes, we provide detailed size charts for all our products to help you find the perfect fit. Check the product pages for specific measurements. If you need assistance, contact us at [email protected].

Shipping and Delivery

What are your shipping options and costs?

We offer two main shipping methods to get your gear to you efficiently:

• Standard Shipping: Carried by DHL or FedEx, costs $12.95, and delivers within 10-15 days after dispatch. Great for when you need your items without extra fees.
• Free Shipping: Available for orders over $50, carried by EMS, with delivery in 15-25 days after dispatch. Perfect for budget-conscious shoppers who plan ahead.

How long does order processing take?

Please allow 1-2 business days for us to process your order before it’s dispatched. This ensures everything is packed correctly for your hardworking needs.

Do you ship worldwide?

We ship globally to support hard workers everywhere, but we currently cannot deliver to Asia and select remote regions. If you’re unsure about your location, contact us before ordering to confirm availability.

Can I track my order?

Yes! Once your order ships, you’ll receive a confirmation email with tracking information. This lets you monitor your package’s journey and plan for its arrival.

What if there are delays in delivery?

Delivery times are estimates and may be affected by factors like customs processing or weather. During peak seasons, slight delays can occur. We appreciate your patience and understanding.

Returns and Exchanges

What is your returns policy?

We stand behind our quality! If your gear doesn’t meet your expectations, you can return it within 15 days of receipt. We aim to ensure you’re completely satisfied with your purchase.

How do I initiate a return?

To start a return, please contact our customer service team at [email protected] with your order details. We’ll guide you through the process and provide instructions for returning items.

Are there any conditions for returns?

Items must be in original condition with tags attached. We recommend reviewing our full returns policy on the website for specific details to ensure a smooth experience.

Payment and Account

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are secure, so you can shop with confidence.

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders faster and access exclusive updates. It’s optional but helpful for frequent shoppers.

Is my payment information safe?

Yes, we use secure encryption to protect your data. Your payment details are handled with care, and we never share them with third parties.

Contact and Support

How can I contact customer service?

For any questions or support, email us at [email protected]. We’re here to assist hard workers like you and typically respond within 1-2 business days.

Where is your company located?

Our address is 2325 Tenmile, SAN ANTONIO, US 00690. Feel free to reach out if you have location-specific inquiries.